What is your return policy?
30-Day 100% Money Back Guarantee
We want you to be fully satisfied with every item that purchase from LaptopCharge.com.
If you are not satisfied with an item that you have purchased, you may request for
a full refund (minus the shipping, handling or other additional charges) or one-to-one
exchange within (30) days from date of invoice.
The item must be returned in good/unused condition, in original boxes, and with
all paperwork (including original invoice), parts and accessories to ensure full
credit or exchange transactions.
Return Rules and Restrictions
- Items must be returned within 30 days from date of invoice.
- All warranty, refund or exchange requests will NOT be processed if you cannot provide
original invoices. It is your responsibility to keep all the invoices.
- Broken warranty seals on goods void all warranties and returns.
- Shipping, handling or other additional charges are non-refundable.
- We will not accept CODs or third party billing for returned items.
- LaptopCharge.com reserves the right to charge a fifteen percent (15%) restocking
fee for all returned items.
How can I return my order?
Please follow the 3 steps process for returning an order to us.
Step 1:
Please download and fill out the RMA form below:
Download RMA Form (requires Acrobat Reader)
Please email the fill out form to
rma@LaptopCharge.com
or fax it to 1-888-317-1987. You will receive a notification within the next business
day on whether your case will be covered under warranty. If it is, you will then
be issued an RMA number.
Step 2:
Once you've obtained your RMA Number, ship and insure your defective
product along with the RMA Form enclosed in the package and a copy of the
original invoice back to the shipping center for LaptopCharge.com. The battery
must be shipped in protected packaging or the warranty will not remain valid.
If the product is NOT shipped out within 7 days of receiving notification
of your RMA approval, the RMA number will not remain valid. All return packages
must be prepaid, sent by Regular mail only (Canada customers use
Canada Post and US Customers use USPS) with the RMA Number marked clearly
on the shipping label.
Step 3:
LaptopCharge.com will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine
if the product is defective.
If it is in fact defective, LaptopCharge.com will have the option of shipping a
replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the
working battery back to you.